Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you create an account, place bets or play on Twinky Win. We take your privacy seriously and describe below the categories of data we hold, why we use it, who we may share it with and the choices available to you as a UK player.

Types of data we collect

We gather information you give us directly and data collected automatically when you use our site or apps. This includes personal details, technical data and records of your activity on the platform.

Personal data

Personal data covers your name, date of birth, home address, email address, phone number and payment details. We also collect identity documents (for verification), proof of address and any information you provide when contacting support. This information allows us to create and manage your account and to comply with legal obligations.

Technical data

Technical data includes your IP address, device identifiers, browser type, operating system and connection details. We also record log files, crash reports and location data where you permit it. Technical data helps us keep the service secure and working well on mobile and desktop.

Transactional data

Transactional data covers your deposits, withdrawals, bets, game play history and bonus activity. We retain records of payments, wagering history and account balance changes to support account management, detect fraud and meet regulatory requirements.

How we use your information

We use your data to operate your account, process payments, verify identity, prevent fraud, handle disputes and provide customer support. We may also use anonymised or aggregated information for analytics, service improvements and security monitoring. Where we send marketing communications, we will do so only with your consent or where we have a legitimate interest and you have not opted out.

Data protection practices

We protect personal data using technical and organisational measures such as encrypted communications (TLS), access controls and regular security testing. Access to your personal information is limited to staff and service providers who need it to perform their roles. We store data only as long as necessary for the purposes set out here or as required by law.

Cookies and tracking technologies

We use cookies and similar technologies for essential site function, performance analytics, preferences and marketing. You can manage cookie settings through your browser or our cookie tool. Third‑party providers may also place cookies; please see our cookie settings page for details and opt‑out options.

Information sharing and third parties

We may share information with payment processors, identity‑verification services, game providers, analytics and fraud‑prevention partners, and law enforcement where required. Some partners operate outside the UK; where transfers occur we use appropriate safeguards such as standard contractual clauses or other lawful mechanisms to protect your information.

User rights

You have the right to access, correct, restrict or delete your personal data, and to object to certain processing. You may also request a copy of your data in a machine‑readable format. To exercise any of these rights, contact us at [email protected]. We will verify your identity before responding and will explain any legal reasons if we cannot comply with a request in full.

Access, correction and deletion

To update or delete your information, log in to your account or contact [email protected]. We will respond within a reasonable time. Certain records may be retained where necessary for compliance, fraud prevention or dispute resolution.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified on the site or by email where appropriate. The latest version will always be available on our website.