Contact Us
Need help? Our support team can assist with account-related enquiries, payments and withdrawals, technical concerns or general feedback. Reach our customer support centre by live chat, email or phone for fast, practical help. For some account or payments queries we may ask for ID to verify your details - this keeps your account authorised and secure. Use the contacts below to get in touch with the right team.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, typical response under 10 minutes) |
| General enquiries | [email protected] (account and verification queries) |
| Affiliate enquiries | [email protected] (partnerships and marketing) |
| Payments | [email protected] (withdrawals and refund queries) |
| Phone | +44 20 7946 0821 (voice support, identity checks may be required) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Email Assistance
Email is our preferred contact method for detailed requests, account enquiries or cases that need documents or an explanation. Please send your message with a clear subject line and include up-to-date contact details and your account ID where relevant to avoid delays. We aim to reply promptly and may ask for supporting documents to resolve your issue.
Contact Form
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day. More complex cases, such as payment checks or security reviews, may take longer depending on their nature and required verification. We will keep you updated throughout and provide an estimated timescale if further investigation is needed.
Feedback
Your feedback matters to us. Please share any suggestions, ideas or issues using the feedback form or by emailing [email protected]. Every message is reviewed carefully by our team and helps us prioritise fixes, refine site features and improve the overall user experience. We welcome practical suggestions and will aim to respond where appropriate. Thank you for helping us make the site better.